My middle name is 'Versatility' so I was happy to pitch in when Copitrak asked me if I could help out with developing a forum cum bulletin board for their users. Keen to follow up on the success of their inaugural user group meeting, Copitrak want to now push on and develop a community around the themes of cost recovery and expense management. It's an increasingly core discipline within law firms, with substantial investments in technology to support enhanced cost tracking, improved recharge rates and more proactive control of non-chargeable disbursements. But it's not always been easy for firms to share ideas and swap experiences, a natural sensitivity to discussing the inner financial workings of a practice working against an equally natural desire to know what others are up to. Without anyone giving their respective games away, it is hoped that the forum will at least serve as a useful repository for technical tips, strategic thoughts, product evaluation and robust discussions on the merits of, say, terminals vs embedded solutions.
With a little help from my friends, we had the forum up and running in a couple of days and Copitrak are now busy chivvying up people to join. The users said they wanted a community - and what the users want, they shall get!
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